Ask Us Anything Support
All of our hosting products include our Ask Us Anything Support. Our experts are your experts. Using our Support System, you have immediate access to our team, specialists with specific expertise with all aspects of Rails, Rails hosting, and Rails application deployment. We’ll do our best to help you solve any problems you may run into, everything from initial deployment to application tuning, even with issues that have nothing to do with our infrastructure or software stack.
Available Services
Need assistance with a custom configuration? or testing your application in a pristine environment? or punching through bottlenecks? Our Rails deployment experts are happy to assist as needed. Specifics include:
- Custom development of Mongrel extensions, Rails plugins, and Capistrano tasks
- Application debugging and tuning
- Rails Machine stack installation, configuration, and support
- Custom software installation and configuration
- Xen server virtualization installation and configuration
- Server management and monitoring
- Performance evaluation with recommendations
Incident-based Consulting
- Support via web ticket system
- 2 business day response time
- Operates during 8am-8pm US Eastern time. Mon-Fri, No holidays
- Hourly Billing ($150, 1 hour minimum)
Service Subscription
Our service subscriptions provide reduced rates and standardized turn-around times to customers needing assistance throughout the year. Specifics include:
- 1 incident/month
- Free advice on common issues
- Support via web ticket system
- Operates during 8am-8pm US Eastern time. Mon-Fri, No holidays
- 1 business day response time
- Access to 24×7×365 emergency support at premium rate ($250, 1 hour minimum)
- Reduced hourly rate on additional tickets ($100)
- $349/month, 3 month contract
Custom Commercial Support
For companies shopping for enterprise-level production support contracts, our experts are happy to discuss your need and provide a customized proposal.
Contact us for a quote.
Watch our Demo
Our Rails stack provides the perfect platform for running your application, and our gem enables you to set-up your application for use with a Rails Machine in five minutes. Watch the movie and see for yourself.
Reliable Rails Hosting
We offer dedicated server cores with custom resource allocation to meet any need. You can get anything from a single virtual server to an entire dedicated server with multiple virtual servers molded to meet your requirements and specifications.
All of our plans feature our Ask Us Anything Support, putting you in direct contact with our experts who can help you with everything from initial deployment to application tuning, and more.