Customer support is very important to the Rails Machine team. In keeping with our goal of providing the highest level of reliability and ease to our customers, we have developed multiple channels and levels of support.
Status
You can check the status of our systems and network on the Status Page.
Ticket System
The Rails Machine fast-response ticket system will alert us 24 hours a day, 7 days a week.
Documentation
We have done our best to document most of the problems we’ve seen to our help our customers get answers quickly.
Additional Services
In addition to our fast-response help-ticket system, and documentation, we also offer server monitoring, incident-based consulting, on-going service contracts, and customized commercial support. You can learn more on the Services page.
Watch our Demo
Our Rails stack provides the perfect platform for running your application, and our gem enables you to set-up your application for use with a Rails Machine in five minutes. Watch the movie and see for yourself.
The Stack
The Rails Machine stack is a reliable, efficient and scalable group of packages designed to provide a zero-maintenance platform for deploying Ruby on Rails applications. It features application isolation, automated set-up and maintenance and optimal RAM usage … continue reading ›
Ask Us Anything Support
All of our hosting products include our Ask Us Anything Support. Our experts are your experts. Using our Support System, you have immediate access to our team, specialists with specific expertise with all aspects of Rails, Rails hosting, and Rails application deployment.